Privacy Policy

1. Who we are

This policy explains how True North Innovations Pty Ltd (ABN 34 677 383 149) collects, uses and protects your personal information when you use our website or our services.

2. What we collect

We only collect information we need to help you. This may include:

• Contact details you give us through our contact form or by email or phone — such as your name, email address, phone number, business name and your message.
• Payment information when you pay by direct debit. This is collected and processed by our payment provider, Stripe. We do not store your full bank account number on our own systems.
• Website usage data — basic, mostly anonymous information about how visitors use the site, which helps us improve it.

3. How we use your information

• To respond to your enquiries and provide quotes.
• To deliver, manage and improve our services.
• To process payments and keep accurate records.
• To send you information related to work we are doing for you.
• To meet our legal and tax obligations.

We do not sell your personal information. We will only send you marketing messages if you have agreed, and you can opt out at any time.

4. Who we share it with

We share information only as needed to run our business and deliver your services, for example with:

• Stripe — to process direct debit payments securely.
• Email and hosting providers — to operate our website and contact you.
• Platforms you ask us to manage — such as Google, where this is needed to do the work.
• Government bodies or advisers where the law requires it.

Some providers may store data overseas. Where that happens, we take reasonable steps to make sure your information stays protected.

5. How we store and protect it

We take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access. We keep information only for as long as we need it, or as the law requires, and then dispose of it securely.

6. Cookies

Our website may use small files called cookies to help the site work and to understand how it is used. You can control or block cookies in your browser settings, though some parts of the site may not work as well without them.

7. Your rights

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. To make a request, contact us using the details below. We will respond within a reasonable time.

8. Complaints

If you are concerned about how we have handled your information, please contact us first so we can try to put it right. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version will always be shown on this page with the “last updated” date.

10. Contact us

True North Innovations Pty Ltd (ABN 34 677 383 149)
Email: info@truenorthinnovations.com.au
Phone: 03 4158 4444