Terms & Conditions

1. About these terms

This website is operated by True North Innovations Pty Ltd (ABN 34 677 383 149)(“we”, “us”, “our”). By accessing this website or engaging our services, you agree to these Terms & Conditions. If you do not agree, please do not use the website or our services.

You can contact us any time at info@truenorthinnovations.com.au or 03 4158 4444.

2. Our services

We provide digital marketing services, which may include search engine optimisation (SEO), Google Ads management, website development, custom customer relationship management (CRM) development, and AI consulting. The exact scope of any work is set out in a written quote or proposal agreed between us (an “Engagement”).

We will perform our services with due care and skill. Digital marketing results depend on many factors outside our control — including search engines, advertising platforms, and your market — so we cannot guarantee specific rankings, traffic, leads or sales unless expressly stated in writing.

3. Quotes and fees

• Quotes are valid for 30 days unless stated otherwise.
• Fees, payment amounts and any ongoing charges are set out in your Engagement.
• Advertising spend (for example, Google Ads budget) is separate from our management fees and is paid to the advertising platform.
• All amounts are in Australian dollars (AUD) and may include GST where applicable.

4. Payments and direct debit (BECS)

We accept payment by Australian bank account direct debit (BECS Direct Debit), processed securely by our payment provider, Stripe. We do not store your full bank account details on our own systems.

When you set up a direct debit, you authorise us (through Stripe) to debit the nominated account in line with your Engagement. BECS Direct Debit is a delayed payment method — funds can take a few business days to clear. We will treat a payment as complete only once our payment provider confirms it has succeeded.

You are responsible for making sure there are sufficient funds in your account on the agreed payment dates. If a payment fails or is reversed, we may pause work and ask you to arrange payment by another method.

For any accounts, billing or payment enquiry, please contact accounts@truenorthinnovations.com.au. For general enquiries, use info@truenorthinnovations.com.au.

5. Your responsibilities

• Give us accurate information and timely feedback and approvals.
• Provide access to accounts, content and assets we need to do the work.
• Make sure any content you give us does not infringe anyone’s rights.
• Comply with the rules of any third-party platforms we use on your behalf.

6. Intellectual property and ownership

Unless agreed otherwise in writing, on full payment you own the final deliverables we create specifically for you (such as your website content or CRM). We keep ownership of our own tools, methods, templates and pre-existing materials. You keep ownership of your own brand, content and accounts.

7. Website handover and content management (CMS)

This section applies if you order a custom website from us. If you stop working with us, we hand over a content management system (CMS — a simple tool for managing your own website content) so you can look after your words and images yourself. Please note that changes to the code still need a developer.

What you can do with the CMS

• Edit the text and wording on your existing pages.
• Add, replace or remove images and photos.
• Update your business information (hours, phone, address, email).
• Add, edit or remove blog or news posts, if your site has them.
• Manage the content inside existing sections (services, gallery, testimonials).
• Publish or unpublish content.

What you cannot do (these need a developer)

• Change the design, layout or page structure.
• Add new page types, features or functionality.
• Change the code, integrations, or hosting and technical settings.
• Fix bugs, or carry out software and security updates.
• Change the navigation, form logic, or payment and booking systems.
• Make technical SEO, performance or server changes.

8. Third-party services

We may use third-party platforms and tools (for example Google, Stripe, hosting and email providers) to deliver our services. Your use of those platforms may be subject to their own terms. We are not responsible for the acts, outages or policies of third parties.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Where the law allows us to limit our liability, our total liability to you is limited to re-supplying the relevant services or paying the cost of having them re-supplied.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the website or our services.

11. Termination

Either party may end an Engagement in line with the notice period set out in it. You remain responsible for fees for work done up to the end date. We may suspend or end services if payments are not made or these terms are breached.

12. Changes to these terms

We may update these terms from time to time. The current version will always be shown on this page with the “last updated” date.

13. Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that State.

14. Contact us

True North Innovations Pty Ltd (ABN 34 677 383 149)
General enquiries: info@truenorthinnovations.com.au
Accounts & billing: accounts@truenorthinnovations.com.au
Phone: 03 4158 4444